Salon owner help
Sign-in, onboarding, shop setup, staff, services, and daily operations.
YallaSalon support
Help for salon owners and booking customers.
Use the route that matches your request. Account-specific tools require sign-in, and booking customers should use their manage-booking link when available.
Fast routing
Go to the right place first
Sign in
Owners and staff can access authorized account tools after signing in.
Billing
Owners can review the current plan, amount, renewal, cancellation, payment method, and subscription invoices.
Settings
Update the salon profile, hours, booking policy, payments, staff, and messaging setup.
Pricing
Review the current monthly amount and exact setup fee or waiver shown for each public plan.
Privacy
Read how YallaSalon handles account, booking, payment, messaging, and support data.
Legal Notice
Review YallaSalon's company identity, commercial licence, and contact route.
Help categories
What support can help with
Customer booking help
Booking links, confirmations, cancellations, rescheduling, and booking details.
Billing and subscriptions
Plans, per-plan setup fees, subscription invoices, cancellation, and reactivation.
Payments and refunds
Deposits, hosted payment links, refunds, disputes, and payment methods.
WhatsApp and messaging
Booking messages, requested reminders, templates, opt-out, and delivery issues.
Privacy, security, and legal
Data requests, safe security reports, legal contact, privacy, and public documents.
Search support
Frequently asked questions
Search the official YallaSalon support topics. Use email for account-specific requests.
Salon owner help
How do I contact YallaSalon support?
Email support@yallasalon.me with the salon name, account email, booking-page URL, and a short issue summary. Attach only safe screenshots. Do not send passwords, OTPs, full card data, API keys, or private customer exports.
Salon owner help
I cannot sign in. What should I do?
Use the sign-in page and request a new supported sign-in or reset link. If an owner activation link expired, contact support from the owner email or phone context used during onboarding.
Customer booking help
How do I see, cancel, or reschedule my booking?
Use the manage-booking link in the confirmation message or email. Available changes, the cancellation window, deposit terms, and salon policy appear in that flow. Contact the salon first for service or refund decisions.
Customer booking help
I cannot find my booking confirmation. What can I send?
Send the salon name, booking date, and the phone number or email used for the booking. For a payment lookup, support may request the amount, date, receipt, or last four card digits only. Never send a full card number or OTP.
Billing and subscriptions
Where do owners manage the YallaSalon subscription?
Open Billing after signing in. It shows the current plan, subscription state, selected recurring amount, renewal information, payment method, cancellation controls, and platform subscription invoices.
Billing and subscriptions
What is the setup fee?
Setup fees are plan-specific. The Pricing page, plan card, signup API, and final checkout review use the same resolved amount for the selected plan. A zero plan override means no setup fee and must not inherit another plan's amount.
Billing and subscriptions
What happens when I cancel?
Use the Billing cancellation control. The confirmation view should show the effective date and access consequence before confirmation. Support cannot promise a refund or different effective date without reviewing the applicable offer and account state.
Payments and refunds
Can YallaSalon refund a salon appointment?
The named salon is normally the service supplier and controls its service, cancellation, deposit, and refund decision. YallaSalon can route platform or payment-workflow issues but does not replace the salon's policy, mandatory rights, processor rules, or card-issuer dispute process.
Payments and refunds
Does accepting an appointment-fee policy charge a saved card?
No. Acceptance does not authorize an automatic saved-card charge. Where the controlled feature is enabled and the request is eligible, the customer receives a hosted Stripe Checkout link to review the amount and complete payment.
WhatsApp and messaging
How do booking messages and reminders work?
Configured operational messages may include confirmations, customer-requested reminders, manage links, and receipts. Automatic WhatsApp marketing reminders require current affirmative WhatsApp marketing consent, an approved template, and active opt-out suppression. Automatic marketing email remains unavailable until its separate controls are approved.
Privacy, security, and legal
Who operates YallaSalon?
YallaSalon is operated by MATCHABLE FOR INNOVATION & ARTIFICIAL INTELLIGENCE RESEARCH & CONSULTANCIES CO. L.L.C under Dubai Department of Economic Development licence 1137828.
Privacy, security, and legal
How do I make a privacy, legal, or security request?
Use support@yallasalon.me for legal notices, support@yallasalon.me for privacy requests, and support@yallasalon.me for safe security reports. Until dedicated aliases are delivery-tested, these public contacts resolve to the verified support route. Do not attach unnecessary identity documents or secrets.
Legal identity
YallaSalon is operated by MATCHABLE FOR INNOVATION & ARTIFICIAL INTELLIGENCE RESEARCH & CONSULTANCIES CO. L.L.C under Dubai Department of Economic Development licence 1137828.
Read Legal Notice