Getting started·Salon owners
Add staff members and set permissions
Each staff member needs a role, services, and a working schedule. Choose permissions carefully so only managers can see reports, POS totals, or change settings.
Read articleYallaSalon Help Center
Help, guides, and answers — for salons and customers.
Step-by-step articles for salon owners, staff, and booking customers. Search the help center, browse categories, or contact support.
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Getting started
Onboard your salon, add staff, set services, and prepare your booking page.
5 articlesSalon owners
Bookings
Manage, cancel, reschedule, and understand booking confirmations.
5 articlesEveryone
Billing & payments
Subscriptions, Stripe payments, deposits, refunds, VAT/TRN invoices.
5 articlesEveryone
WhatsApp & messaging
Templates, reminders, manage links, and WhatsApp delivery issues.
5 articlesSalon owners
Account & security
Sign-in, magic links, password reset, contact updates, and security.
4 articlesEveryone
Legal & data requests
Privacy, terms, data access, export and deletion, legal contact.
4 articlesEveryone
Search the help center
Find an answer
Search step-by-step guides for salon owners, staff, and booking customers.
28 articles
- WhatsApp & messaging·Salon owners
Approve WhatsApp templates for your salon
YallaSalon ships pre-approved templates. New custom templates take Meta 24–48 hours to review.
Read article - Bookings·Customers
Cancel a booking and how deposits work
Cancel from the manage-booking link. Each salon controls its cancellation deadline and whether the deposit is refundable.
Read article - Getting started·Salon owners
Configure working hours, holidays, and policies
Working hours control which slots appear online. Lead time prevents last-minute bookings. Cancellation policy is shown before confirming a booking.
Read article - Billing & payments·Salon owners
Connect Stripe to receive payments
YallaSalon uses Stripe for secure card payments. Connect your Stripe account once and start collecting deposits and balance payments.
Read article - Billing & payments·Salon owners
Generate UAE VAT/TRN tax invoices
Add your TRN once, enable VAT in settings, and every POS checkout produces a tax invoice with the correct totals, TRN, and bilingual labels.
Read article - Bookings·Everyone
How no-shows and late arrivals are handled
Salons can mark a booking as no-show after the appointment time. If a deposit was paid, it may be forfeited per the salon's policy.
Read article - Bookings·Customers
How to find your YallaSalon booking confirmation
Most confirmations arrive on WhatsApp within 1 minute of booking. Check your message threads, then your email inbox and spam folder.
Read article - Billing & payments·Customers
How to get a refund from a salon
The salon decides refunds based on its cancellation and service policy. Contact the salon first, then YallaSalon support if unresolved.
Read article - Getting started·Salon owners
How to onboard your salon on YallaSalon
New shops can go live in under 30 minutes by completing 5 setup steps: business profile, working hours, services, staff, and publishing the public booking page.
Read article - Bookings·Customers
How to reschedule a salon booking
Open the manage-booking link from your confirmation message and pick a new slot. The salon's lead time and cancellation policy still apply.
Read article - Legal & data requests·Everyone
Law enforcement and legal data requests
Send formal requests to support@yallasalon.me with case reference, jurisdiction, the data scope, and a copy of the underlying order.
Read article - Bookings·Salon owners
Manage bookings as a salon owner
Use the calendar to drag-and-drop bookings, change status, add notes, reassign staff, and check out at the POS.
Read article - Billing & payments·Salon owners
Manage your YallaSalon subscription
All subscription controls live under Billing in the dashboard. Cancellations apply at the end of the current billing period.
Read article - Getting started·Salon owners
Publish and share your booking page
Once your shop has a name, address, hours, services with prices, and at least one staff member, your booking page can go live.
Read article - WhatsApp & messaging·Salon owners
Read no-show and reminder delivery reports
Reports show delivered/read/failed per template, no-show rate per staff, and revenue lost. Use them to tune reminder timing.
Read article - Legal & data requests·Everyone
Read the Privacy Policy and Terms
Both documents are public on the marketing site. Email support@yallasalon.me with the section number and your question.
Read article - Account & security·Everyone
Report a security issue to YallaSalon
Email support@yallasalon.me with subject 'Security report'. Do not include passwords, OTPs, or full card numbers.
Read article - Legal & data requests·Everyone
Request your data: access, export, or deletion
Email support@yallasalon.me from the email on the account. Salon-customer data is controlled by the salon, so we may route the request to them.
Read article - Account & security·Everyone
Reset your password or get a magic link
Open Sign in, click Forgot password, and we email a reset link. Magic links are also available — they sign you in without a password.
Read article - WhatsApp & messaging·Salon owners
Send a manual WhatsApp reminder
Open the booking, tap Send WhatsApp, choose the template, and YallaSalon delivers it via the Meta API.
Read article - Getting started·Salon owners
Set up services and prices
Keep names short and clear. Always add duration and price. Use the same wording on the booking page and the POS to avoid confusion.
Read article - Account & security·Salon owners
Two-factor sign-in for owners
Magic-link sign-in requires access to the registered email. Combine with a strong password for owner accounts.
Read article - Account & security·Everyone
Update your email or phone number
Owners and staff change contact details under Account. Customers update from the manage-booking link before the appointment.
Read article - WhatsApp & messaging·Everyone
WhatsApp message didn't arrive — what now
Most failures come from wrong number format, blocked WhatsApp, or Meta template rejection. Check the booking message log first.
Read article - WhatsApp & messaging·Salon owners
WhatsApp opt-in policy and customer consent
When a customer books online and provides a WhatsApp number, that constitutes opt-in for transactional messages tied to the booking.
Read article - Legal & data requests·Everyone
Who operates YallaSalon
Matchable LLC is the legal entity behind YallaSalon. Use support@yallasalon.me for legal, privacy, security, and platform matters.
Read article - Billing & payments·Customers
Why does my statement show YallaSalon or Matchable?
These descriptors all refer to YallaSalon-processed transactions. If you do not recognize a charge, email support with the date, amount, and last 4 card digits.
Read article
Still need help?
Talk to YallaSalon support
If you cannot find your answer, email YallaSalon support. Include the salon name, account email, and a short summary of the issue.