Salon owners

WhatsApp & messaging

Help on WhatsApp confirmations, reminders, review requests, template approval, opt-in policy, and what to do when a message does not arrive.

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5 articles

WhatsApp & messaging·Salon owners
Approve WhatsApp templates for your salon
YallaSalon ships pre-approved templates. New custom templates take Meta 24–48 hours to review.
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WhatsApp & messaging·Salon owners
Read no-show and reminder delivery reports
Reports show delivered/read/failed per template, no-show rate per staff, and revenue lost. Use them to tune reminder timing.
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WhatsApp & messaging·Salon owners
Send a manual WhatsApp reminder
Open the booking, tap Send WhatsApp, choose the template, and YallaSalon delivers it via the Meta API.
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WhatsApp & messaging·Everyone
WhatsApp message didn't arrive — what now
Most failures come from wrong number format, blocked WhatsApp, or Meta template rejection. Check the booking message log first.
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WhatsApp & messaging·Salon owners
WhatsApp opt-in policy and customer consent
When a customer books online and provides a WhatsApp number, that constitutes opt-in for transactional messages tied to the booking.
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