Bookings·Customers
Cancel a booking and how deposits work
Cancel from the manage-booking link. Each salon controls its cancellation deadline and whether the deposit is refundable.
Read articleEveryone
Bookings
Help for customers and salons on booking confirmations, manage links, cancellation policies, deposits, no-shows, and rescheduling rules.
Search the help center
Find an answer
Search step-by-step guides for salon owners, staff, and booking customers.
5 articles
- Bookings·Everyone
How no-shows and late arrivals are handled
Salons can mark a booking as no-show after the appointment time. If a deposit was paid, it may be forfeited per the salon's policy.
Read article - Bookings·Customers
How to find your YallaSalon booking confirmation
Most confirmations arrive on WhatsApp within 1 minute of booking. Check your message threads, then your email inbox and spam folder.
Read article - Bookings·Customers
How to reschedule a salon booking
Open the manage-booking link from your confirmation message and pick a new slot. The salon's lead time and cancellation policy still apply.
Read article - Bookings·Salon owners
Manage bookings as a salon owner
Use the calendar to drag-and-drop bookings, change status, add notes, reassign staff, and check out at the POS.
Read article