How no-shows and late arrivals are handled
Understand how YallaSalon handles no-shows, late arrivals, deposit forfeiture, and how customers can request a review of a no-show charge.
- Last updated:
- 1 min read
- For:
- Everyone
Quick summary
Salons can mark a booking as no-show after the appointment time. If a deposit was paid, it may be forfeited per the salon's policy.
For customers
If you believe a no-show charge is incorrect, contact the salon first. If unresolved, email YallaSalon support with the booking details.
For owners
Apply no-show consistently and document the policy on the booking page so customers see it before confirming.
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