Salon owners and staff
Get help with sign-in, onboarding, billing, subscriptions, staff, services, settings, WhatsApp, payouts, and shop operations.
Email owner supportYallaSalon support
Help for salon owners and booking customers.
This is the official support URL for YallaSalon account, booking, billing, payment, WhatsApp, privacy, security, and legal questions.
Looking for step-by-step guides? Visit the YallaSalon Help Center — searchable articles for salon owners and customers in English and Arabic.
Customers with bookings
Use your booking manage link first for cancellations, rescheduling, refunds, and salon-specific policies. Email support if the link is missing or broken.
Email booking supportBilling and payments
Questions about shop subscriptions, invoices, Stripe payments, deposits, refunds, payment method updates, or bank statement descriptors.
Email billing supportFast routing
Go to the right place first.
Account-specific tools require sign-in. Customers should use the booking manage link when they have one.
Sign in
Salon owners and staff can access the dashboard, billing, settings, and support chat after signing in.
Billing
Manage your YallaSalon plan, subscription invoices, payment method, cancellation, or reactivation.
Settings
Update shop profile, working hours, booking policy, payments, staff, and WhatsApp setup.
Payouts
Connect Stripe payouts and review payout setup for eligible shops.
Privacy
Read how YallaSalon handles account, booking, payment, messaging, and support data.
Terms
Read the public YallaSalon terms for the platform and customer booking surfaces.
Help categories
What support can help with.
Salon owner help
Sign-in, onboarding, shop setup, staff, services, and daily operations.
Customer booking help
Booking links, confirmations, cancellations, rescheduling, and booking details.
Billing and subscriptions
YallaSalon plans, subscription invoices, trials, cancellations, and reactivation.
Payments and refunds
Stripe payments, deposits, payment methods, refunds, disputes, and saved cards.
WhatsApp and messaging
Booking messages, reminders, review requests, templates, and delivery issues.
Privacy, security, and legal
Data requests, security reports, legal contact, privacy, and terms.
Search support
Frequently asked questions
Search the official YallaSalon support topics. This is a static help page; use email for account-specific requests.
Salon owner help
How do I contact YallaSalon support?
Email support@yallasalon.me with your shop name, account email, booking page URL, a short issue summary, and safe screenshots if useful. Do not send passwords, OTPs, full card numbers, API keys, or private customer exports by email.
Salon owner help
I cannot log in to my shop account. What should I do?
Use the sign-in page and request a new magic link or password reset if available. If your owner activation link expired, contact support from the owner email or phone number used during onboarding.
Salon owner help
Where do I change shop details, staff, services, working hours, or policies?
Signed-in shop owners can update operational setup from Settings, Services, Staff, and Calendar. If a field is locked because of billing or permissions, use Billing or contact the account owner.
Salon owner help
Why is my shop not accepting public bookings?
A shop may be paused if the subscription is unpaid, trial expired, canceled, incomplete, manually disabled, or if booking setup is incomplete. Owners should check Billing first, then booking settings and working hours.
Customer booking help
I booked through YallaSalon. How do I see or manage my booking?
Use the manage-booking link in your confirmation message, WhatsApp message, or email. Some salons also provide a customer account page from their YallaSalon booking page.
Customer booking help
How do I cancel or reschedule a salon booking?
Open your booking manage link and follow the available cancellation or reschedule options. The salon's cancellation policy, deposit rules, and no-show terms apply to the booking.
Customer booking help
I cannot find my booking confirmation. Can YallaSalon find it for me?
Email support with the salon name, booking date, your phone number or email used for the booking, and the last four digits of a payment card only if needed for payment lookup. Never send full card numbers or OTPs.
Billing and subscriptions
Where do shop owners manage the YallaSalon subscription?
Shop owners can open Billing after signing in. Billing shows the current plan, subscription status, trial end, next billing date, payment method, plan changes, cancellation controls, and YallaSalon subscription invoices.
Billing and subscriptions
Where are my YallaSalon subscription invoices?
Subscription invoices are shown in Billing. Customer POS invoices and salon sales invoices stay in the separate Invoices section because they are not invoices from YallaSalon to the shop.
Billing and subscriptions
What happens when I cancel a shop subscription?
Cancellation is scheduled at the end of the current billing period when supported by the active plan. Access and public bookings can continue until the period end, then operational features and booking creation may be paused until the subscription is reactivated.
Payments and refunds
Can YallaSalon refund my salon booking?
The salon is normally the service provider and controls its service, cancellation, deposit, and refund policy. YallaSalon can help route platform or payment-routing issues, but it does not override the salon's visible booking policy, payment processor rules, or card issuer dispute process.
Payments and refunds
Why did my bank statement show YallaSalon or Matchable?
YallaSalon is a product of MATCHABLE FOR INNOVATION & ARTIFICIAL INTELLIGENCE RESEARCH & CONSULTANCIES LLC. Bank statements, card statements, SMS alerts, or Stripe receipts may show YallaSalon, Matchable, MATCHABLE.WORK, or other processor descriptor wording tied to that transaction. If you do not recognize a charge, email support with the date, amount, currency, and last four card digits only.
Payments and refunds
Should I send card details to support?
No. Do not email full card numbers, CVC, OTPs, passwords, payment authentication codes, API keys, or private exports. Support may ask for a receipt, invoice URL, payment date, amount, or the last four card digits only when needed.
WhatsApp and messaging
How do WhatsApp booking messages and reminders work?
YallaSalon uses approved WhatsApp messaging flows for booking confirmations, reminders, manage-booking links, review requests, owner activation, and operational updates where configured. Delivery can depend on Meta template approval and the phone number format.
WhatsApp and messaging
The WhatsApp AI gave the wrong answer. What should I send support?
Send the salon name, customer phone number if you are authorized to share it, the approximate time of the conversation, the expected outcome, and screenshots or message IDs where available. Do not send unrelated customer history.
Privacy, security, and legal
Who operates YallaSalon?
YallaSalon is a project/product of MATCHABLE FOR INNOVATION & ARTIFICIAL INTELLIGENCE RESEARCH & CONSULTANCIES LLC, a UAE limited liability company.
Privacy, security, and legal
How do I contact YallaSalon for legal, privacy, or security matters?
Use support@yallasalon.me for legal notices, support@yallasalon.me for privacy requests, and support@yallasalon.me for security reports. These currently route to the same support mailbox for triage.
Privacy, security, and legal
How do I request data access, correction, export, or deletion?
Email support from the account or booking email/phone context and describe the request. Do not attach identity documents or private exports unless YallaSalon asks for them through an appropriate verification step. Some salon customer data is controlled by the salon, so YallaSalon may need to verify the account role and route the request appropriately.
Privacy, security, and legal
Where can I read the Privacy Policy and Terms?
The public Privacy Policy and Terms explain YallaSalon account, booking, payment, messaging, legal, and support rules. Use the support email for questions about those documents.
Business disclosure
YallaSalon legal identity
YallaSalon is a project/product of MATCHABLE FOR INNOVATION & ARTIFICIAL INTELLIGENCE RESEARCH & CONSULTANCIES LLC, a UAE limited liability company.
Legal, privacy, security, and support requests can be sent to support@yallasalon.me. Public legal documents are available from the Privacy Policy and Terms links.